Customer Service
East Coast Truck & Trailer's customer service goal is simple: we are committed to providing our customers with superior service, quality truck parts and equipment -- all at fair prices.
Please call with any questions regarding truck parts, the website, or our stores. Your feedback and comments are appreciated. Send an email or call 508-586-1666 anytime. We will get back to you ASAP.
Thank you for visiting our site!
Privacy Statement
East Coast Truck & Trailer is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to sales@eastcoasttruckstuff.com with 'unsubscribe' as the subject line.
East Coast Truck & Trailer does not sell, trade or rent your personal information to others.
FAQs
Q. What is your return policy?
A. We want to make sure our customers are satisfied. If you would like to return a part for refund or exchange, please send an email to sales@eastcoasttruckstuff.com Type "RGA Request" in the subject field. In the body of the email, include the invoice number, part being returned, and your phone number. We will send you an RGA # to include on your return shipment. East Coast Truck & Trailer is not responsible for return shipping costs.
We will accept returns of truck parts and equipment in the same condition as they were shipped out within 30 days of purchase. We will refund the customer the full price of the originally ordered part, or ship out requested substitute of equal value,once the part is received and inspected.
The part must be undamaged and uninstalled or else the request will be denied.
We will refund in full if the error occurred on our end.
Q. How do I cancel my order?
A. Call 508-586-1666 or email the cancel request BEFORE 2 PM Eastern Time the day of your order. If you place your order AFTER 2 PM Eastern Time, send us your request by 2 PM ET the following day.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the invoice before confirming your order. We ship all products via UPS.
Q. Where are your stores located?
A.We have two stores in Massachusetts:
920 West Chestnut Street, BROCKTON 02301
42 Winter Street, PEMBROKE 02359
Q. What are your store hours?
A. Our Pembroke and Brockton stores are open Monday - Friday, 8 AM - 5 PM Eastern Time, and Saturdays, 8 AM - NOON.
Q. What are your customer service hours?
A. Customer service for online orders and queries are Monday - Friday 8 AM - 5PM Eastern Time.
Q. How do I open a credit account with East Coast Truck & Trailer?
A. Download a credit application here, and fax to 508-584-9744. We will promptly check all references and get back to you regarding the status of your application.
Q. What truck parts do you carry?
A. Click to download our line card. If you don't see what you're looking for, call us at 508-586-1666 and ask someone at our Parts Counter!